Occupational Certificate:
Office Administrator NQF Level 5
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The Occupational Certificate: Office Administrator is designed to equip learners with the knowledge, practical skills and workplace experience required to perform effective administrative functions within a professional office environment.
The qualification develops the learner’s ability to coordinate office activities, manage information and support day-to-day operational processes. Learners are introduced to essential administrative practices, including communication, document management, record keeping, customer service, scheduling, office systems and the effective use of workplace resources.
This qualification is made up of the following compulsory Knowledge and Practical Skill Modules:
Knowledge Modules:
• 334102002-KM-01, Effective office administration and management.
• 334102002-KM-02, Business communication and customer services.
• 334102002-KM-03, Office protocol, deportment and etiquette.
• 334102002-KM-04, Apply End User Computing.
• 334102002-KM-05, Social media and digital literacy.
• 334102002-KM-06, Introductory project management.
• 334102002-KM-07, Computerised Project Management.
• 334102002-KM-08, Basic business calculations.
• 334102002-KM-09, Resource and procurement management.
• 334102002-KM-10, Tender and procurement processes, and procedures.
• 334102002-KM-11, Document management and record keeping.
• 334102002-KM-12, Staffing, and people support.
• 334102002-KM-13, Principles of the National Qualifications Framework (NQF) in relation to Skills development and Workplace Skills Plan (WSP) administration.
• 334102002-KM-14, Public relations, marketing and advocacy.
• 334102002-KM-15, Ready for work standards.
Total number of credits for Knowledge Modules: 132.
Practical Skill Modules:
• 334102002-PM-01, Communication and effective customer relationships.
• 334102002-PM-02, Manage, coordinate and assist in the administration and clerical support of resources to facilitate the smooth and effective operational activities within the organisation.
• 334102002-PM-03, Assist in the administration and preparation of the process of tendering of contracts.
• 334102002-PM-04, Manage meetings.
• 334102002-PM-05, Payroll processing and pay administration.
• 334102002-PM-06, Support the recruitment, selection, and induction of staff.
• 334102002-PM-07, Classify, identify, register, track and dispose of records and information.
• 334102002-PM-08, Assist in the administration and preparation of the Workplace Skills Plan (WSP).
• 334102002-PM-09, Provide administrative support to Marketing/Public Relations division.
• 334102002-PM-10, Prepare, install and dismantle exhibition elements.
• 334102002-PM-11, Manage a small project.
Total number of credits for Practical Skill Modules: 155.
EXIT LEVEL OUTCOMES
1. Manage resources according to good governance policies and procedures to facilitate the smooth and effective operational activities within the organisation.
2. Manage, coordinate and assist in the administration and clerical support of specific departments to facilitate the smooth running thereof by using computerised systems and practices.
3. Assist in selection process, induction, employee wellness and skills development of employees.
4. Process given data to complete a Workplace Skills Plan.
5. Assist in the administrative function of the marketing, public relations and advocacy of the organisation.
6. Communicate effectively using appropriate methods to maintain effective customer relationships according to organisational standards customer service of internal and external stakeholders.
7. Plan, administer and provide support services to a special project within an organisation.
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